5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of supplying the service that property managers want, but also often do not due to a lack of continuing quality management procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and efficiently tracking and supervising your defenses. In the majority of cases they probably are, but it is important to implement a method of verification and quality management to ensure that problems associated with the deficiency of doing these tasks don’t begin to happen.
In this guide we’ll talk five (5) simple steps to enhancing your safety guard service and attaining what you picture as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses until they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another superb method to screen whether the guard is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it provides you an opportunity to ask a different guard if you think it is necessary.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in several circumstances the shield’s orientation to his assigned property is not as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your site specific training resembles:
• Does it happen at your property?
• How long is each new officer trained?
• How long can the security company double bank? (Double banking is the process of having a veteran guard working in precisely the same time as the new guard.)
Determine the response to each of these questions and be certain they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work in your property.
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards are not being supervised, they begin to feel their work is not important and they begin to find themselves as not as a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they are on your property. These tracking systems allow the security guard company to monitor the log and time the activity of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the safety guard provider provides a method of earning certain each guard is safe and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety as you are not there. During these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be confident the adviser is not actually a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.